I'm an avid Sweese loyal fan. When I purchased these plates back in 2018, I loved their quality (sturdy, perfect, lead-free, and eco-friendly). I had no complaints at all. In matter of fact, because of their quality I purposely got rid of my everyday plates and bought into this brand only. I've spent a couple of hundred of dollars on this brand, and I was happy! I probably have plates in all styles.However - my recent purchase, I was happy to add to my collection, unfortunately as I was inspecting them, the dark blue plate, there was a dent, very apparent and obvious! Please see the photo. I'm obviously very disappointed. What's really disappointing was , I wrote them an email to customer service, I was offered a measly $9 discount (which is a joke). I don't want a discount, I just want a replacement ASAP in time for my dinner party. For someone who spent couple of hundreds of dollars for "quality" plates, offering them $9 discount is really insulting. I guess I had high expectation of great customer service, unfortunately that was NOT the case. If on average I'm spending $6 per plate which is pretty expensive. I could've went to Ikea and gotten $1 per plate, and if it's cracked or dent, I can get a new one in exchange for the old one.I have no problem sending the deflect plate back, however I have yet to hear from them. What's worst is that I tried calling the number of the website (855) 997-7888 and no one picks up. It rings a couple and then gets disconnected.Word of advice to Sweese - Please quality check your plates before sending it out to customers! The price you're charging are not exactly inexpensive per set and if you're going to charge that price, please at least have the customer service to match it.--- Latest Update---Since writing this review, the Sweese manager emailed me and sent me a new set of replacement. I really only wanted the replacement for the piece that was demaged and defective, however I received the new set. At first I was skeptical, however the new set arrived within 48 hours and I inspected every last item carefully. Each plate was as I remember Sweese to be, a quality, durable, nice plate set. I'm so excited to use this in time for my holiday dinner party. I can't wait to show this off to my friends at the dinner party!Knowing that Sweese stands behind their product and their quality, I feel very comfortable buying more products from them. I've already purchased another set! I can't wait to use it!